SupportSUPPORT
As our customer, you receive support from our Technical Specialists in every project phase. Read moreThat starts with the development phase for your solution and continues until it is put into operation. We support you in creating Tender Documents and Specifications for designing and planning a time distribution system for a specific project. Furthermore, support and services are guaranteed throughout the entire service life of your system.
PROJECT SERVICE
Our customer support is comprehensive and reliable. The customer is often part of the team from as early as the development phase. From production, to installation and on to quality assurance, friction-less processes are guaranteed. Commissioning, software updates and training are also important parts of our range, along with repair services and technical support throughout the entire service life of your systems.
SUPPORT & SERVICE
Planning & Development
Project Support for your time system design.
Planning & Development
Our project and planning support ensures that we find the right solution for you from a technical and economic perspective – and includes design. We often adapt existing components to do so. For more complex projects, we are also happy to develop the right solution in an interdisciplinary team alongside your specialists. Once the specifications are defined, we will find the solution to meet all your requirements.
Tests and Commissioning
All product testing and installation work can be carried out in our facilities or at your location (FAT & SAT).
Quality Guarantee
Newly developed components and devices are tested by external and independent test laboratories. Customers receive the necessary quality certificates in line with CE standards (material safety, electrical testing, environmental testing, rail standards, conformity, vibration, temperature, humidity, etc.).
FAT
We deliver on customer specifications and requirements, and we demonstrate that for you with the appropriate acceptance test reports. We work together with you to define the processes and requirements in the tests (FAT) and guarantee the functionality of your system.
Commissioning
MOBATIME provides all the configurations required to commission your device and ensure that everything runs smoothly.
SAT
Interfaces with third-party devices and the compatibility tests related to them are of particular importance. Site acceptance tests at your location guarantee that your system functions smoothly.
After Sales and Training
You can count on MOBATIME Support throughout the entire service life of your system. Whether you have technical questions or questions about upgrades, updates or repairs, our specialists are always there for you. Want to upgrade your time system? Need more clocks? Have a question? Our customer support team is happy to answer your questions, and will respond immediately where possible.
Keep up with the times – with tailor-made training programs. MOBATIME offers training sessions and courses for every applicable target group:
Consultants and Designers
To help them develop cutting-edge solutions for their customers, consultants and designers are given regular training in the fields of design and engineering.
Sales Partners
Anyone who markets MOBATIME products can benefit from our tailored training courses. We adapt sessions for sales and engineering staff to suit their level of knowledge, which increases market success and secures it in the long term.
Maintenance Teams
Anyone who maintains time and clock systems can reap the benefit of the right training courses. Make sure your maintenance team is always up to date with the latest technological developments and familiar with the latest IT applications.
FREQUENTLY ASKED QUESTIONS
Here you will find answers to frequently asked questions. Search for a keyword or navigate through the categories.
TECHNICAL TERMS GLOSSARY
Precision also in language - You don't know a term in the field of time & frequency synchronization? That' s no problem! We provide you with a list of terms from the area of "Time and Frequency Synchronization" with associated definitions.
SUPPORT TICKET
